Refund policy

Effective Date: June 2026

At pmooy.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a fair and transparent return process.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Requirements

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging and accessories must be included.
• Proof of purchase is required.

Non-Returnable Products

The following items are generally not eligible for return:

• Personalized or custom-made items
• Clearance or final-sale products
• Products damaged through misuse after delivery

Refund Process

After receiving and inspecting the returned item:

1. We will review the return request.
2. You will receive an email notification regarding approval.
3. Approved refunds will be credited to the original payment method.

Refunds typically appear within 5–10 business days, depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: support@pmooy.shop